Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to shopify@bergendorffs.com.
- All
- General Questions
- Product Information
- Orders and Shipping
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email or whatsapp and we will get back to you as soon as possible.
General Questions
Bergendorffs | The Collection is an online retailer specializing in health products, survival gear, eco-friendly essentials, and more, dedicated to enhancing your lifestyle with luxury and sustainability.
You can reach our customer support team through the contact form on our site, via email, or by WhatsApp for immediate assistance.
We accept major credit cards, PayPal, and other digital payment methods listed at checkout.
Currently, we operate exclusively online to focus on providing a wide range of products globally.
Feedback can be left on the product page under the reviews section or sent directly to our customer support team.
Product Information
We prioritize sustainability in our products, including using organic materials and ethical sourcing practices. Our goal is to have 100% sustainable products in the near future
We offer a range of hypoallergenic products. Please check the product descriptions for specific allergen information.
While we have a wide selection, you can send requests for specific products to our customer service, and we’ll do our best to accommodate.
Yes, we offer digital gift cards in various denominations which can be purchased directly from our website.
Orders and Shipping
Once your order is shipped, you will receive a tracking number via email with a link to track your package.
We accept returns of faulty products within 30 days of receipt. Please visit our Return & Refund Policy page for detailed information.
Shipping times vary depending on the destination. Estimated delivery times are listed on checkout.
Yes, we ship to over 150 countries worldwide. Specific countries and rates are available at checkout.
If your order arrives damaged, please contact our customer support immediately with photo evidence so we can expedite a replacement or refund.
